Returns and warranty

Delivery

Hardware ships from Slovakia, EU with DHL, tracked, and arrives in 4 to 6 days after the order is confirmed and paid.

The price on the store page excludes shipping and VAT. Both are stated in the confirmation you receive before you pay. For deliveries outside the EU, import duties and local taxes are paid by the recipient.

Changing your mind: 14 days

• If you buy as a consumer in the EU, you can return the hardware within 14 days of receiving it, without giving a reason.
• Write to [email protected] within those 14 days, then send the hardware back within another 14 days, complete and in the condition it arrived in.
• You pay for the return shipment. We refund the price and the original standard shipping within 14 days of getting the hardware back, by the method you paid with.
• If the hardware comes back used beyond what is needed to try it, the refund is reduced by the loss in value.

Arrived damaged or not working

Tell us within 7 days at [email protected], with photos if the damage is visible. We replace it or refund it in full, and we pay the return shipment.

Warranty

Hardware from the store carries a warranty of 24 months against defects in material and workmanship. It does not cover damage from drops, liquid, opening the machine or modifying its hardware.

To use it, write to us with the order reference and a description of the fault. We repair or replace the machine, or refund it if neither is possible.

Rental credit

Credit you have not used can be refunded on request to the method it was paid with. Write to [email protected] from the account's email address. Time already billed for machines that worked is not refunded.